At Cozy Cushion Hub, we want you to love every cushion, pillow, and soft furnishing you bring into your home. If, for any reason, you’re not fully satisfied with your purchase, we’re here to make the return process as smooth and hassle-free as possible.

Return Eligibility We accept returns within 30 days of delivery for items in their original, unused condition, complete with any tags or packaging. If the product has been used, washed, or altered, it may not be eligible for return. We strive to ensure that each item arrives in perfect condition, and we kindly ask our customers to treat their items with care until they’re sure of their purchase.

Return Process

1. Contact Us: Reach out to us at [email protected] with your order number and reason for return. Our customer support team will respond promptly with the next steps.
2. Prepare Your Package: Place the item in its original packaging (if available) and pack it securely. This helps us ensure it arrives safely back at our facility.
3. Ship the Item: You’ll receive instructions for shipping your return to our team. Please note that customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

Refunds Once we receive and inspect your returned item, we’ll send you a confirmation email. Approved returns will be refunded to your original payment method within 5-7 business days. Please note that any initial shipping costs (for orders under $49.99) are non-refundable.

Exchanges If you’d like to exchange an item for a different color, style, or size, simply follow the return process above. Then, feel free to place a new order on our website at your convenience. This allows us to get your desired item to you as quickly as possible.

Damaged or Defective Items In the rare case that your item arrives damaged or defective, please contact us at [email protected] within 7 days of receiving your order. We’ll work quickly to resolve the issue by arranging for a replacement or providing a full refund.

Thank you for choosing Cozy Cushion Hub! Your satisfaction is our priority, and we’re here to ensure you have the best experience possible with our cozy, quality products.